Shipping Policy & Delivery Information
Order Processing Time
Welcome to our Shipping Policy page. We aim to provide a smooth, transparent, and reliable delivery experience for all our customers. Please review the information below to understand how we process and deliver your orders.
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
Delivery time depends on your location and the shipping method selected:
- Standard Delivery: 4–7 business days
- Express Delivery: 2–4 business days
- Remote Areas: Delivery may take slightly longer than usual
Note: Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
Shipping Charges
Shipping fees are calculated at checkout based on your location and order weight.
Free shipping may be available during promotional periods or for orders above a certain amount.
Order Tracking
Once your order is shipped, you will receive an email/SMS with your tracking number.
You can track your package anytime using the courier’s tracking portal.
Failed Delivery / Incorrect Address
Please ensure that the shipping address provided is correct.
If a delivery fails due to an incorrect address or the customer being unavailable, the courier may attempt re-delivery or return the package to us. Additional charges may apply for re-shipping.
Damaged or Missing Items
If your order arrives damaged, tampered, or with missing items, please contact us within 24 hours with photos/videos for quick assistance.
International Shipping (If Applicable)
International shipping times vary depending on the destination country.
Customs duties or import taxes (if applicable) are the responsibility of the customer.
Contact Us
📧 Email: info@smokeyhorse.com